Shipping policy
At Vellixa, every dress is prepared with care so it can reach you safely, beautifully, and on time. We want your shopping experience to feel simple, smooth, and reliable from checkout to delivery.
Where We Ship
We currently ship orders within the United States.
Order Processing
After your order is successfully placed, our team begins preparing it for shipment.
Orders are usually processed within 1–2 business days.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Once your order has been processed and shipped, the estimated delivery time is:
5–8 business days
Delivery times may vary slightly depending on your location, courier service, weather conditions, holidays, or unexpected delays.
Shipping Confirmation
When your order is shipped, you may receive a confirmation email with tracking information, if available.
Please allow some time for tracking details to update after shipment.
Address Accuracy
Please make sure your shipping address is complete and correct before placing your order.
Vellixa is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If you notice any mistake in your address, please contact us as soon as possible at:
Delayed or Lost Orders
If your order has not arrived within the estimated delivery window, please contact us. We will review the issue and do our best to assist you.
Please understand that some delays may be caused by shipping carriers or situations beyond our control.
Taxes and Additional Fees
Customers are responsible for any applicable taxes, fees, or charges related to their order.
Contact Us
For any shipping questions, please contact us:
Email: info@vellixa.shop
Store Name: Vellixa