FAQS
1. What is Vellixa?
Vellixa is an online women’s fashion store offering stylish, comfortable, and everyday-ready casual dresses.
2. What type of products do you sell?
We specialize in women’s casual dresses designed for modern, feminine, and effortless everyday style.
3. Where do you currently ship?
We currently ship orders within the United States.
4. How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
5. How long does shipping take?
After your order has been processed, estimated delivery time is 5–8 business days.
Delivery times may vary depending on location, carrier service, weather conditions, holidays, or unexpected delays.
6. Will I receive a tracking number?
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking details to update.
7. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible at info@vellixa.shop.
We will do our best to assist you, but changes cannot be guaranteed once the order has been processed or shipped.
8. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery window, please contact us at info@vellixa.shop with your order details.
Our support team will review the issue and assist you as quickly as possible.
9. What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate and complete shipping information at checkout.
Vellixa is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses.
10. Do you accept returns or exchanges?
Return and exchange eligibility may depend on the condition of the item and our store policy. Please contact us at info@vellixa.shop for assistance with your order.
11. Are taxes included in the price?
Applicable taxes or fees may be calculated at checkout depending on your location and order details.
12. How can I contact customer support?
For any questions or support, please contact us:
Email: info@vellixa.shop
Store Name: Vellixa